Recruiter

JOBG8

Salary

From £15,500 to £16,500 per year

Location

South Central, United Kingdom, Hampshire, England

Job term

Permanent

Job hours

Full time

Customer Service Account Support (Insurance, Financial Services, Administration, Renewals) An exciting and challenging opportunity has arisen for a Customer Service Account Support agent (Insurance, Financial Services, Administration, Renewals) at one of the UK's leading providers of Group Income Protection. My client has the size and scope to offer outstanding careers - and exceptional benefits. My client brings financial security to over 1.8million people in the UK and insures more than 40% of FTSE 100 companies. Our parent company in the US provides benefits for 38% of Fortune 500 companies. They now are looking to add a Customer Service Account Executive to their friendly team. Key Accountabilities: Issuing Renewal Invitation Packs within agreed service levels Ensuring renewal data is received within agreed timescales Validating received renewal data for completeness and accuracy, within service and quality level agreements and ensure all systems are correctly updated in accordance with documented processes and procedures Liaising with the intermediary when necessary in order to ensure the completeness of the data for accurate and timely processing. Issuing of an acknowledgement letter to the intermediary within set targets. Obtaining outstanding information from intermediaries in order to enable process completion. Skills Required: Excellent communication skills both written and verbal. The ability to build strong and lasting working relationships with customers, team members and other internal departments. PC literate - Competent IT skills; including Excel, Word. Experience in administration - ideally within Financial Services. Background of operating in a customer-focused environment and working hard to achieve results. GCSE grade C (or equivalent) in Maths and English In return for your talents, my client offers a generous benefits package. More importantly, they offer the opportunity to join an organisation that's not only number one, but still growing. Who knows how far you could go? To apply please send a copy of your CV and Covering Letter.

Recruiter

JOBG8

Salary

From £25,000 to £30,000 per year

Location

South Central, England, Eastleigh, United Kingdom, Hampshire

Job term

Permanent

Job hours

Full time

Compliance Monitoring Analyst To provide compliance assurance through undertaking risk based compliance audit reviews, provision of advice to the business on regulatory matters, and through the review and approval of key compliance related materials on behalf of the company. To undertake risk-based compliance reviews in accordance with the annual compliance monitoring programme, or as required, identifying actual or potential regulatory breaches. Reviews to include interviewing directors (where appropriate), managers and staff, testing, control evaluation and documentation of findings. To be undertaken to agreed quality standards and timeframes. To provide appropriate verbal feedback to directors and managers when reporting findings from these reviews and provide advice and support to the business to ensure that appropriate remedial action is taken to address any identified shortcomings. To assist the AIL Compliance Manager undertake risk based compliance reviews of third party providers and appointed representatives where appropriate to ensure that the regulatory and reputational risk to AIL from the actions of third party providers acting on behalf of AIL is adequately managed. To maintain, to an appropriate standard, the Compliance breach log by acting as a point of contact with the business, liaising with managers and staff within the business to assess the level of impact of the potential breach, agree an appropriate response to mitigate the breach and ensure that all relevant managers are informed of the action. Where necessary, concerns will be raised with the AIL Compliance Manager and AIL Head of Compliance with recommendations for a future course of action, for example on whether the regulator needs to be notified. To act as the key Compliance point of contact for the business when dealing with call monitoring queries. In addition, acting as the lead in all Compliance call monitoring results feedback meetings with the business and agreeing with the business an appropriate course of action to address any concerns raised. To maintain an awareness and understanding of current and forthcoming regulatory requirements applicable to the business. To assist with projects where designated by the AIL Head of Compliance and the AIL Compliance Manager. These will include, for example, acting as the Compliance representative for short to medium term new product development projects. To work with, and provide guidance to, managers and staff in relation to a wide range of compliance matters, responding to ad hoc queries and attending all relevant business meetings (as designated by the AIL Head of Compliance and the AIL Compliance Manager). Guidance will be based on application of the FCA (and other relevant regulatory bodies) rules and guidance and using previous experience of dealing with similar compliance issues to provide a compliant business-focussed solution. Financial services experience, preferably within general insurance sales and service. Detailed knowledge and awareness of UK regulation and legislation, and an ability to interpret FCA regulations. Proven experience in a Compliance or Internal Audit function, including planning and undertaking audits and risk-based reviews. ICA Advanced Certificate in Compliance, or equivalent professional qualification (eg CII) A-levels/Higher education (or equivalent) Good listening and analytical skills, to compare and report on business practice against regulatory requirements. Good analytical skills in problem identification and solving. Must be able to work independently, and use own initiative to follow through review findings and remedial actions. Ability to communicate effectively with all levels of management and staff: Good written communication skills, fluent and confident in spoken and written communication. Persuasive and convincing with arguments. Consultative, approachable and persistent. Good at probing facts and challenging assumptions. Respected and trusted by others. Knowledge of current audit practices and techniques. Knowledge of auditing in the personal lines General Insurance sector would be advantageous. Microsoft Access, Excel, Word, Project Able to work outside normal office hours as requested Full driving licence Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.